Wednesday, May 02, 2007
When I visited Kim Perez, a virtual home agent with Live Ops, something she said appealed to me. Perez works a flexible schedule, so do I. But what's appealing about her job answering customer service calls from home, is when she takes her headset off, she's done with work! No e-mails to follow up, no phone calls to return, no editors or interviews to get back to later. She doesn't have the benefits I do -- vacation, access to reasonably priced insurance - but she also doesn't have the commute, the wear-and-tear on her car and wardrobe costs.
Perez has a nice telephone voice and a good temperament for customer service. She deals politely with the grouches who don't want to hear the entire script she must read them when they call to order a product. As a home agent, she sets her own hours. The minutes she spends on the phone and her reliability in working the schedule she commits to will determine her pay -- as much as $15 an hour. Perez has been doing the job for three years and by now, knows the pros and cons. For her, it has been a great way to work from home, make money and have some flexibility. Yes, I make more money per hour than Perez but she seems less stressed, for me that has appeal!
(Kim Perez is an agent for LiveOps, go to www.LiveOps.com to see her video)